Política de reembolso

Last updated: October 18, 2026

This policy applies to digital ebooks purchased through our website.

1. Merchant identification

Aura Publishing LLC
Trade name: Aura Publishing
Registered agent address: 1704 LLANO STSTEB 1195, SANTA FE, NM, 87505, UNITED STATES
Email: support@aurapublishingllc.com
Phone: +1 5053323022

2. Digital products

Our products are downloadable digital ebooks. No physical goods are shipped.

3. Digital purchases

Contact us to request a review of an order, cancellation or access problem. Eligibility depends on the circumstances and applicable consumer rights.

4. Exceptions

We will review a replacement or refund request if a verified technical fault on our side prevents access, the wrong product was delivered, or the same order was charged more than once.

5. How to request a review

Email support@aurapublishingllc.com with your full name, purchasing email, order number, and a clear description of the issue. We will review your request and reply by email.

6. Approved refunds

Approved refunds are returned to the original payment method. Processing time depends on the bank or payment provider.

7. Payment disputes

If something is wrong with an order, please contact us first so we can try to resolve it promptly.

8. Consumer rights

Nothing in this policy limits rights that cannot legally be excluded in your country or state.

9. Changes

We may update this policy. Changes apply when published.

10. Contact

Email: support@aurapublishingllc.com
Phone: +1 5053323022
Registered agent address: 1704 LLANO STSTEB 1195, SANTA FE, NM, 87505, UNITED STATES